How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
Does HeyOrca integrate with TikTok?
We sure do! You can use HeyOrca to manage TikTok in addition to Facebook, Instagram, LinkedIn, X (Twitter), Threads, Pinterest, Google Business Profile, and YouTube.
Is HeyOrca a TikTok scheduler?
Yes, we built HeyOrca to help you create TikTok content, schedule your posts, get approval from stakeholders, and report on your TikTok performance all from one place.
Does HeyOrca offer TikTok analytics and reports?
Yes! HeyOrca supports TikTok reports and analytics. Use HeyOrca Standard for in-depth TikTok reports on the most important performance metrics, including top-performing posts, engagement rate, watch time, and more. Or choose HeyOrca Pro for even more reporting capabilities, including Cross-Channel Reports, which compares your TikTok performance to your Facebook, Instagram, X (Twitter), and LinkedIn performance.
Does HeyOrca’s TikTok scheduler have an approval process?
Yep! Our built-in approval workflow is just one of the reasons why social media managers say HeyOrca is the best TikTok scheduler. Once you create your TikTok post in your HeyOrca calendar, you can mark it as “Awaiting Approval.” Then you can send your client or stakeholder a shareable link. With this link, your client or stakeholder can mark your TikTok content as “Approved” or “Rejected.” Plus, they can leave a comment with notes or feedback – without logging in.
Can I add audio and on-screen captions to my TikTok videos in HeyOrca?
No, due to TikTok API limitations, you can’t add audio or on-screen captions to your TikTok videos in HeyOrca. To publish your TikTok video directly from HeyOrca, you should upload a complete TikTok video. Alternatively, you can publish your TikTok via HeyOrca notifications, which will allow you to add your audio and other assets when you manually publish your video.
Does HeyOrca integrate with Threads?
Yes! You can connect your Threads account to HeyOrca to schedule, preview, approve, and publish threads.