Personal identification information
We may collect Personal Identification information from Users in a variety of ways, including, but not limited to, when Users visit Our site, register for Services, subscribe to the newsletter and in connection with other activities, Services, features or resources We make available on Our Site. Users may be asked for, as appropriate, name, phone number, address, email address and credit card and billing information.
If a User communicates with Us by telephone, the call will be recorded for internal quality assurance. We may collect the Users name, phone number, or other Personal Information required to fulfill the purpose of the call.
Collection and Use of Personal Information
HeyOrca collects and uses Users Personal Information for the following purposes:
- Provide, operate, maintain and improve the Services;
- To improve customer service.
- Effectively respond to your customer service requests and support needs.
- To personalize User experience.
- To improve Our Site and Services.
- To process transactions.
- To administer a content, promotion, survey or other Site feature.
- To send Users information they agreed to receive about topics We think will be of interest to them.
- To send technical notices, updates, security alerts and support and administrative messages.
The email address Users provide for order processing will be used to send information and updates pertaining to their order or other information related to the Services. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to Our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email or User may contact Us via Our Site. However, Users may not unsubscribe from emails that are mandatory for the Services.
We also collect data about how and when you access the Website and Service, including information about the device and browser you use, your network connection, your IP address, and information about how to interact with the Service.
We use this information to give you access to and improve our Service. We also use this information to personalize the Service for you. Finally, we may use this information to provide you with advertising or marketing.
Social Media Insights
HeyOrca only collects insights that are available through the connected social networks’ official developer APIs to provide you with social media analytics reports.
As you visit or browse the Website, We collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. This information is logged to help diagnose technical problems for analytics and for quality control purposes.
Aggregated Non-Personal Information
We may use information in the aggregate (or that has otherwise been anonymized) to understand how Our Users as a group use the services and resources provided on Our Site.
Storage Location and Transfer of Personal Information
HeyOrca processes and stores its data, including Personal Information, on servers located in Canada and the United States. By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in Canada and the United States. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in Canada and the U.S. under lawful access regimes or court order.
We may from time to time employ third parties to perform tasks on Our behalf and We may need to share Personal Information with them. Unless We tell you differently, such third parties do not have any right to use the Personal Information We share with them beyond what is necessary for them to provide the tasks and services on Our behalf. The third parties We may engage include companies and individuals employed by Us to facilitate Our services, including the provision of maintenance services, database management, Web analytics, customer relationship management and general improvement of the Services. HeyOrca uses the sub-processors listed on our Website at the following webpage: https://heyorca.com/subprocessors/
If Our business (or substantially all of Our assets) are acquired by a third party, or if We go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
Disclosure Required by Law
We may disclose your Personal Information to third parties without your consent if We have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Our rights or property, other Users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, We may disclose Personal Information when We believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as We reasonably believe is necessary to:
- satisfy any applicable law, regulation, legal process or governmental request;
- enforce Our contracts or user agreement, including investigation of potential violations hereof; and
- detect, prevent, or otherwise address fraud, security or technical issues.
The above may include exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.
Storage and Retention
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored on Our Site.
Access, Correction and Accuracy
You have the right to access the Personal Information We hold about you in order to verify the Personal Information We have collected in respect to you and to have a general account of Our uses of that information. Upon receipt of your written request, We will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, We may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances We will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which We are permitted to disclose your information. Having accurate Personal Information about you enables Us to give you the best possible service.
Residents of the European Economic Area (EEA)
HeyOrca generally processes Personal Information in order to fulfill contracts We have with Our customers and Users and to pursue Our legitimate business interests listed above. Otherwise, HeyOrca will obtain express consent from an individual in respect of the processing of Personal Information if required by law to do so.
Individuals located in the EEA have certain rights under European law (including under the General Data Protection Regulation) with respect to Personal Information, including the right to request access to, obtain, correct, amend, delete, or limit the use of your personal data. Individual Users, customers or prospective customers located in to the EEA who wish to exercise these rights, should contact HeyOrca using the contact information below. In circumstances where Our customer is the data controller, HeyOrca may be required to refer your request to Our customer with whom the User has a relationship.
Your acceptance of these terms
CP 25071 BP VILLENEUVE