by Nicole Silver | Dec 12, 2018 | Client Management
Retaining clients should be your number one goal at your agency, and we believe that client retention should be broken down into two parts: agency strategy and reporting automation. In this post, you’ll learn the ten steps to better retention for your agency.
by John Packham | Nov 5, 2018 | Client Management
Regardless of whether your agency does a billion dollars or one thousand dollars a year in revenue, youre bound to run into difficult clients. Your best bet is to learn how to navigate turbulence that comes with the agency territory. My suggestion is to learn how to negotiate, and learn how to do it well.
by Nicole Silver | Oct 4, 2018 | Client Management
Clients hire marketing agencies to get results, but that’s not the only reason they stick with them. Your client’s overall experience with you plays an important part in their loyalty and satisfaction. As an agency, you have a crucial role to play in... 
by Nicole Silver | Sep 7, 2018 | Client Management
The best campaigns are born when agencies and clients harness regular and proper communication. It will be your secret weapon. Trust us. When there is a free exchange of ideas and feedback, good ideas become great, and a great ideas become exceptional. That’s... 
by Joe Teo | Aug 8, 2018 | Client Management
I recently had a chance to sit in on a fireside chat between Terry Stanley, contributor at Adweek, and Jean Freeman, (@jeanbeanfree) CEO of Zambezi, during Social Media Week (SMW). This fireside chat was important to sit in on for me because it gave me some... 
by Joe Teo | Jun 26, 2018 | Client Management
Marketing moves fast—there’s no denying that. How can your agency keep up with the speed? Following industry news, learning at conferences, and keeping an ear to the ground isn’t always enough. Every once and a while something reminds you that you... 
