How can we help?
We're all about personalized customer care! Whether you're setting up your HeyOrca account or have questions along the way, our team is here to provide the assistance you need. Your HeyOrca experience is our priority, and we're excited to help you every step of the way.
Book a demo
Book a call tailored to your needs, and ask us any questions you might have about HeyOrca.
- Get in-depth walk through of HeyOrca
- See how HeyOrca stacks up to your current process
- Talk via Zoom screen share
Chat with us
We are just a click away! Ask us any questions you might have about HeyOrca. We're here to help :)
- Ask us any questions you have
- Troubleshoot any issues
- Submit a feature request
- Just say Hi :)
Support Hours:
M - TH: 7:30AM ET - 5:30PM ET
Friday: 7:30 AM ET - 4:30PM ET
Book a coaching call
For current HeyOrca customers who prefer to have a personalized session. Book a time with our customer care team for in-depth assistance
- Get assistance from your account manager
- Get help on your account, billing, setup or any questions you have
- Get the most from HeyOrca
Frequently Asked Questions
What is a calendar and what does it include?
A calendar is a way of organizing the clients or brands that you manage. You can easily collaborate on content for a client and see all their content on one calendar. All calendars come with unlimited users and up to 10 social accounts. Users include your team members and clients.
How will my client access HeyOrca?
You can assign your clients different roles depending on how involved they need to be in the content creation process. Most users set their clients up as external stakeholders. In this role, your client can approve, reject, and provide feedback on posts – without logging in to HeyOrca. When you’re ready for your client to review posts, you’ll send them a secure shareable link. They’ll only be able to see the content you want to show them. And your client will receive minimal email notifications.
What social networks does HeyOrca publish to?
HeyOrca publishes directly to Facebook, Instagram, LinkedIn, TikTok, X, Google Business Profile, and Pinterest. We also publish to Threads via mobile app notification.
Does HeyOrca provide social media reports/analytics?
We do! Currently, you can track:
- Follower/audience growth
- Impressions
- Engagements
- Top posts (you can filter these by various metrics)
- Competitor reports
- Date range comparison
- Cross channel reports
- And more . . .
Before your trial ends, you can upgrade at any time in HeyOrca. If you have any questions about pricing or upgrading your account, please reach out to support@heyorca.com.
How does the trial work?
You can try all of our features for 14 days and publish as many posts as you want – all without adding a credit card. Once your trials ends, you will need to subscribe to a paid account to continue using HeyOrca. Send us a message at customercare@heyorca.com if you have any questions about your trial.
How many social media accounts are included in HeyOrca?
All calendars come with up to 10 social media accounts. Additional social media accounts beyond 10, are $10 each.